Gold's Gym at 250 North New Road, Waco

Reviews

• Taniya Little

  Jan 14, 2018
  ★ ☆ ☆ ☆ ☆
  I signed up for a 3 day free pass online, and I was greeted & let in by a staff member at the front desk the day that I activated it. Upon my 3rd day at this gym on my 3 day trial, I wasn’t greeted pleasantly. The Young lady at the front desk was VERY rude and unfriendly. Then as I proceeded to workout...my workout was interrupted by an extremely rude & beligereant male sales representative who came into the women’s locker room to inform me that he’s seen me in the gym before. I proceeded to tell him that I have a guest pass and I’m on my third day. He then tried to tell me that I came to that specific location on January 5th and I informed him that I didn’t. I told him I’ve only been in Waco for a week due to work, this is my first time ever coming to Waco & if it wasn’t for work purposes then there’s no reason I’d even be here. I also told him that I visited a location in Corpus Christi, Tx back in January which is why he’s seeing that entry from me then. He informed me that because I wasn’t from the area, I couldn’t workout here, but if I did want to workout he told me I had to sign up for the $50 membership or pay for a guess pass that costs $16.50 for one day which is insane, especially since they close at midnight, the gym is small, and staff is ignorant of their own policies and rules. They’ll also try to lie and say the free pass is only good for one day when it clearly says it’s good for 3 days in fine print. Instead of giving me the courtesy of finishing my workout since I was already let in by the front desk associate, the sales rep gave me the ultimatum of purchasing the guest pass or membership. He was very aggressive, confrontational, he had unprofessional tone and demeanor, and was also short spoken with me and kept repeating himself in an aggravated tone. After having this experience, I would NEVER get a membership here. I’ve worked at a gym myself before, so I know the ins and outs of the gym environment, and how to treat members and/potential members. With this being said, I did not sign up for the membership nor did I pay for a guess pass. I travel w/my job, I was interested in getting a membership originally but not anymore. I will take my business elsewhere.

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